S H I P P I N G I N F O R M A T I O N
We provide COMPLIMENTARY Hong Kong deliveries on all full priced items.
After payment is verified, please allow 3-5 business days for processing before your order is shipped.
FAQs
Can i cancel or change my order?
Please contact us at contactjourneeshop@gmail.com as soon as possible. We cannot guarantee changes once fulfillment has begun. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.
What happens if the sunglasses arrive damaged or defective?
Please email contactjourneeshop@gmail.com within 7 days to report the issue. Following an inspection of the returned item, we'll either replace or refund the item. We may ask for photos or additional details. If a fault is confirmed, we’ll provide a remedy.
Still waiting for your order?
If you’ve received your dispatch confirmation but your order has yet to arrive, please use the tracking number provided to check its latest status.
If you haven’t received a dispatch confirmation, please contact us at contactjourneeshop@gmail.com with your order number (e.g. #123456), and we’ll be happy to look into it for you. Occasionally, this may simply be due to an incorrect email address or our messages being filtered into your junk folder.
What happens if I receive an incorrect item?
Please contact us immediately at contactjourneeshop@gmail.com. We'll arrange for the correct item to be sent to you. We'll also compensate for cost of return postage for the incorrect item.