T E R M S O F S E R V I C E
This website is operated by JOURNEE LIMITED.
Throughout this website, the terms “we,” “us,” and “our” refer to JOURNEE. JOURNEE provides this website, including all information, features, tools, products, and services made available through it, subject to your acceptance of the terms, conditions, policies, and notices set out below.
Please read these Terms of Service carefully before accessing or using our website. By visiting, browsing, or using any part of the site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree to these Terms of Service in full, please refrain from accessing the website or using any of its services. Where these Terms of Service are deemed to constitute an offer, acceptance is expressly limited to these Terms.
Our online store is hosted on Wix, an e-commerce platform that enables us to present and sell our products and services to you.
1. Who We Are
JOURNEE is the entity responsible for the collection and handling of your personal information through our website and related services, JOURNEE may engage third-party service providers to process personal information on our behalf, and we take reasonable steps to ensure that any third parties we work with handle your information securely and in accordance with applicable privacy laws.
2. Collection of Personal Information
We may collect personal information from you when you visit or browse our website, create an account, place an order, sign up to our newsletter or marketing communications, request back-in-stock notifications, contact customer service, complete online forms, or otherwise interact with us, and the personal information we collect may include your name, email address, phone number, billing and shipping address, gender where voluntarily provided, order and transaction details, communications with us, and any other information you provide directly to us, and we may also automatically collect certain technical and usage information, including your IP address, browser type, device information, approximate geographic location, date and time of access, pages viewed, website activity, and referral and session information.
3. How We Use Personal Information
We may use your personal information to provide and operate our website, process, fulfill, and deliver your orders, manage returns, exchanges, and customer support requests, communicate with you about your purchases or account, send back-in-stock notifications you have requested, improve our website, products, and services, personalise your website experience, detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity, comply with legal and regulatory obligations, and, where you have opted in, send you marketing communications, newsletters, promotions, and updates, and please note that back-in-stock notifications may operate separately from our general marketing subscription list.
4. How We Collect Personal Information
We collect personal information directly from you when you submit it through our website, forms, account registration, checkout, email, or customer service communications, automatically through cookies and similar tracking technologies when you use our website, and in some cases from third-party providers who help us operate our website, payment systems, logistics, marketing, or analytics, and much of our processing is carried out by automated systems that support website functionality, order processing, fraud prevention, customer experience, and marketing preferences, and we take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure.
5. Storage and Retention of Personal Information
We keep personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our products and services, comply with legal, tax, accounting, and reporting obligations, resolve disputes, and enforce our agreements and policies, and when personal information is no longer required, we will take reasonable steps to destroy it or de-identify it unless we are required by law to retain it.
6. Disclosure of Personal Information
We may disclose your personal information to our employees, contractors, and related personnel who need access to perform their duties, payment processors, shipping and logistics providers, e-commerce and website hosting providers, IT, security, analytics, and cloud service providers, email marketing and customer communication platforms, professional advisers including legal, accounting, and compliance advisers, and government, regulatory, or law enforcement bodies where required or authorised by law, and we may also share personal information with service providers necessary to operate our business, and where we do so, we take reasonable steps to ensure appropriate safeguards are in place.
7. Your Rights
Subject to applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate, incomplete, or outdated information, request deletion of your personal information in certain circumstances, request that we restrict or stop certain processing, object to certain uses of your personal information, request a copy of your personal information in a structured or commonly used format where applicable, and unsubscribe from direct marketing communications at any time, and if you would like to exercise any of these rights, please contact us using the details below.
8. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by Journee, and we are not responsible for the privacy practices, policies, or content of those third parties, and we encourage you to review the privacy policies of any external websites you visit.
9. Security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure, however, no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security and, to the maximum extent permitted by law, disclaim liability for unauthorized access, cyber-attacks, viruses, or other security breaches beyond our reasonable control.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic and usage, and support website functionality, cookies may allow us to recognise your device and collect information about how you use our website, and some cookies are necessary for the website and online store to function properly, and you can usually adjust your browser settings to refuse or manage cookies, however, if you disable certain cookies, parts of our website or store may not function correctly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology, and any updated version will be published on our website with the revised effective date, and we encourage you to review this Privacy Policy periodically.
12. Contact Information
If you have any questions regarding these Terms of Service, please contact us at contactjourneeshop@gmail.com.